1. Privacy Principles
Stuart has adopted the following principles :
- Stuart will only collect the information that it believes to be relevant and required to understand the customer’s financial needs.
- Stuart will use customer information in order to provide the clients with most adapted services and products.
- Stuart will not disclose clients’s information to any external organisation.
- Stuart may be required to disclose clients’s information to Governamental or judicial bodies.
- Stuart aims to keep clients information up-to-date.
2. Privacy and Regulatory notices
- Surveillance of trading-related activity,
- Sales, financial compliance, trade desk review and other regulatory audits,
- Investigation of potential regulatory and statutory violations,
- Regulatory databases,
- Enforcement or disciplinary proceedings,
- Reporting to securities regulators,
- Information-sharing with securities regulatory authorities, regulated marketplaces, other self-regulatory organizations and law enforcement agencies in any jurisdiction in connection with any of the foregoing.
At Stuart, we respect your privacy and are committed to keeping personal information about you strictly between us.
3. Your consent
4. Notice and disclaimer
5. Clients’s complaints
Clients wishing to lodge a complaint concerning Stuart Investment Management Ltd. or concerning Stuart in general, may contact Francois Gervais, Chief Compliance Officer, via e-mail, regular mail or by telephone at the following addresses / numbers:
Francois Gervais, CCO
Stuart Investment Management Ltd.
1035, Laurier Avenue West
Montreal, (Outremont), Quebec
H2V 2L1, CANADÁ
W:(514) 903-5656
F: (514) 903-5653
francois.gervais@stuartinvestment.com
Stuart’s complaint handling rules:
- Clients who submit a complaint will receive a written letter of acknowledgment within 5 business days via either e-mail or regular mail depending on how the complaint was originally submitted.
- The complainant can request that their name not be mentioned to their advisor
- Stuart’s Designated Complaint Officer will conduct a review of your complaint and investigate as necessary. The complainant will receive a written substantive response within 90 days of the original complaint containing the following:
- A summary of your complaint
- The result of Stuart’s ‘investigation
- An explanation of the final decision
- Regulatory databases,
- Enforcement or disciplinary proceedings,
- Reporting to securities regulators,
- Information-sharing with securities regulatory authorities, regulated marketplaces, other self-regulatory organizations and law enforcement agencies in any jurisdiction in connection with any of the foregoing.
Other options available to you should you not be satisfied with our response
If a response cannot be provided within 90 days Stuart will advise you of the delay, the reason for the delay and the expected new response time.
Complainants also have the option of contacting Stuart’s Regulator. (IIROC)
IIROC
IIROC, is committed to responding to public complaints in a timely, helpful and fair fashion. Our role in protecting investors is to investigate complaints of regulatory violations and to impose penalties on those who are found guilty of such violations.
If you have a complaint about trading activity on an Canadian marketplace (check list), an IIROC-regulated advisor (run an IIROC AdvisorReport), or an IIROC-investment dealer firm (check list), we want to hear from you.
Take Action:
- Check to ensure IIROC is the right place to start. Call us at 1.877.442.4322 or email us at InvestorInquiries@iiroc.ca.
- Make a complaint now by completing an online complaint form.
- Make a complaint by printing the form which includes details about how to fax or mail it back to us.
- If you are inquiring about trading halts or have general questions, call us first at 1-877-442-4322.
IIROC will send you a written acknowledgement on receipt of your complaint.
Please note we cannot respond to customer service complaints such as late statements or poor service. If you have a service complaint, contact your firm directly.
All matters brought to the attention of IIROC are not necessarily regulatory violations that result in disciplinary action. IIROC does not provide financial, investment or legal advice.
Complainants also have the option of contacting Stuart’s Regulator, the OBSI`s office:
This is to bring to your attention that the rule requiring the provision of independent dispute resolution services to clients of all registered dealers and registered advisers has recently been published and approved and will come into force on May 1, 2014.
The substance and purpose of the rule is to ensure that the Ombudsman for Banking Services and Investments (OBSI) is made available as the common service provider in respect of eligible complaints in all CSA jurisdictions other than Québec.
The amendments will come into force on May 1, 2014. Firms that are already registrants before that date will have the benefit of transition periods ending August 1, 2014.
All such registered dealers and registered advisers should have joined OBSI as “Participating Firms” by August 2, 2014. Although this rule does not apply to firms that are solely registered in the category of Commodity Trading Manager, we encourage you to consider becoming an OBSI Participating Firm as a best practice.
For more information about becoming an OBSI Participating Firm, please click https://www.obsi.ca/en/news-a-publications/e-news-archive/340 or contact Mr. Tyler Fleming, Director, Stakeholder Relations and Communications at 416-218-4244 or email Tfleming@obsi.ca
6. Use of the website and terms of access
Stuart advices you that we have no control over the privacy of your e-mail communications with us. We recommend that you not include private and sensitive information in e-mails like account numbers, balances, passwords…
The listing of an organization in this page should not be construed as an endorsement of its services or products, and Stuart will not be responsible for any losses suffered in visiting those sites.